Privacy Policy

Who we are

Iowa Custom T-Shirts & Hats("Iowa Custom," "we," "us," or "our") operates a customer portal at customers.iowatees.work so you can track orders, view updates, and manage your account. This Privacy Policy explains how we collect, use, and protect information when you use our portal, retail locations, and related services.

Information we collect

We may collect:

• Contact details such as name, email address, phone number, and organization
• Account credentials used to sign in to the customer portal
• Order and production information related to your purchases
• SMS preferences, including whether you opted in to receive text messages and when that consent was recorded
• Basic technical information such as browser type and device details when you use the portal

How we use information

We use your information to:

• Create and manage your customer portal account
• Fulfill, update, and support your orders
• Send transactional communications by email and, if you opt in, by SMS about order updates, artwork or proof approval requests, pickup notifications, account notifications, and customer support
• Improve our services and maintain security

SMS / Mobile Messaging Privacy

If you opt in to receive text messages from Iowa Custom T-Shirts & Hats, we may use your mobile number to send transactional communications regarding your order, including artwork or proof approval requests, order-status updates, pickup notifications, and customer-service communications.

You may opt in during when creating a customer portal account from an order invite. In each case you must personally check a separate SMS consent checkbox that is unchecked by default. I agree to receive recurring transactional text messages from Iowa Custom T-Shirts & Hats regarding my order, including artwork/proof approval requests, order-status updates, pickup notifications, and customer-service communications.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help. SMS consent is optional and is not a condition of purchase.

We do not sell, rent, share, or transfer mobile phone numbers, SMS consent, or SMS opt-in data to third parties or affiliates for marketing or promotional purposes.

Our complete registration and opt-in process is available at Create account.

Sharing

We do not sell your personal information. We may share information with service providers who help us operate our business (for example, hosting, email, and SMS delivery), or when required by law. Mobile numbers and SMS opt-in data are not shared with third parties for their marketing or promotional purposes.

Data retention & security

We retain account and order information as needed to provide our services and meet legal or business requirements. We use reasonable administrative and technical safeguards to protect your information.

Your choices

You may update profile details in the portal settings after signing in, request account help by contacting us, and unsubscribe from SMS at any time by replying STOP to any message. Reply HELP for assistance.

Contact

Questions about this Privacy Policy can be sent to Iowa Custom T-Shirts & Hats through your usual store contact or by emailing info@iowatees.com.